Fort Lauderdale, Fla. –Recent economic data shows that inflation is on the rise while the employment rate is still relatively low. These employment and economic challenges are putting pressure on businesses to find innovative solutions to engage with customers while maintaining operational efficiency. BrainCX, a digital engagement company, is tackling this challenge by tapping into a global GigCX workforce to provide exceptional customer service to clients while keeping costs down.

According to the latest CPI statistics, the US inflation rate has risen by 7% over the past year, the highest it has been in over three decades. This has put a strain on businesses as they struggle to maintain profitability while keeping prices affordable for consumers. The employment rate, however, is still low, with many businesses struggling to find qualified staff to meet customer demand.

BrainCX has been working on a solution to this challenge. By tapping into a global GigCX workforce, BrainCX can provide clients with top-notch customer support at a fraction of the cost of traditional call centers. The GigCX workforce is made up of a network of highly-educated independent contractors who work remotely, providing flexible and cost-effective customer service solutions to businesses.

BrainCX also leverages AI chat solutions that integrate Chat GPT to handle routine interactions more efficiently. This allows customers to get more streamlined responses to their queries, while freeing up customer service representatives to focus on more complex interactions. Additionally, BrainCX’s technology allows for personalized service via voice or video chat through the brand’s website or mobile app, providing a seamless and engaging experience for customers.

Tariq Alinur, CEO of BrainCx believes that tapping into a global GigCX economy, businesses can reduce costs while maintaining high levels of customer service. BrainCX’s Artificial Intelligence chat solutions and personalized voice and video chat services help forward-thinking brands build engaging conversations with their customers, increasing brand loyalty,customer satisfaction and retention.

The team at Braincx has extensive experience building world-class customer support solutions for major brands. Their deep expertise in Travel, E-commerce, Financial Services and Telecommunications, allows them to create customized digital engagement solutions that meet the unique needs of their clients.

Bottomline: As businesses face the challenges of inflation and low employment rates, BrainCX offers a solution that helps them to engage with their customers while keeping costs down. By leveraging a global GigCX workforce and cutting-edge technology, BrainCX provides exceptional customer service solutions that keep customers satisfied and loyal.

BrainCX (BCX) is a Digital Transformation and Business Process Outsourcing (BPO) company that has been in the customer experience (CX) industry for over 75 years. With a team of BPO experts, AI engineers, and Customer Experience professionals, the business is excited about the launch of their newest digital communications platform, VOVI at the upcoming Call & Contact Center Expo on April 26, 2023.

Tariq Alinur

[email protected]